KISSBOBO FAQ

• Silent Design: Operating noise below 45 decibels, ensuring it won’t disturb your baby’s sleep.
• Safe Materials: Certified by FDA and EU LFGB standards, made of food-grade silicone and PPSU, safe for babies to use.
• Stylish and Portable: Lightweight design (e.g., the 1508 series weighs only 200g), paired with a trendy appearance, perfect for on-the-go use.
• Anti-Backflow Function: Prevents milk from flowing back and contaminating the motor, extending the product’s lifespan.

Included Accessories: Each device comes with a diaphragm, duckbill valve, and bra extension clasp (specific items subject to the packing list).

Purchase Link: Click to enter the accessories section.

• Assembly/Disassembly:
  Refer to the diagram on page 5 of the manual (it’s recommended to watch the official video tutorial on the website first).
• Common Mistakes:
  Avoid continuous use for more than 30 minutes without letting the motor cool down.Ensure the silicone flange fully fits the breast, otherwise suction may be affected.
  

• Daily Cleaning: Rinse accessories with warm water after each use; do not use steel wool.
• High-Temperature Disinfection: Silicone accessories can be boiled in water for 5 minutes or steam-sterilized (excluding tubing and motor).
• UV Compatibility: Compatible with UV disinfection cabinets (temperature must be below 80°C).

Insufficient Suction/Loud Noise:

① Check if the tubing is bent or deteriorated;

② Replace the silicone diaphragm (recommended every 3-6 months).

Accessory Replacement Cycle:

Duckbill valve/diaphragm: 3 months;
Tubing: 6 months (replace immediately if yellowing or deformed).

• Warranty Period:
  2 years (free repairs for motor malfunctions, excluding damage caused by human error).
• Application Process:
  Send an email to kissbobo.customerservice@gmail.com with the subject line “Repair + Order Number,” including a description of the issue and attached photos.

• 30-Day No-Reason Return/Exchange: Product must be unopened and in a condition that does not affect resale.

• Return Process:
  ① Submit a request via email (subject line: “Return + Order Number”);
  
  ② Customer service will provide a return address;
  
  ③ Refund will be processed within 7 business days after the product is returned.

• Contact: kissbobo.customerservice@gmail.com
• Response Time: Replies within 24 hours (delayed during holidays).

• Coverage Area: Worldwide shipping; 3-5 days to Europe and the Americas, 7-14 days to other regions (subject to inventory, based on checkout page).
• Shipping Fee Policy: Free shipping sitewide.
• Expedited Shipping: Not currently supported.

• Track Progress: Click here to enter your order number.
• Modify Address/Cancel Order:
  
  Contact customer service; changes can be made if the item has not yet shipped.

KISSBOBO believes that “breast milk is the first gift a mother gives to her baby.” Through silent technology, ergonomic design, and medical-grade safety standards, we aim to help every mother breastfeed comfortably and confidently.

2024: GLE10 Breast Pump received the Muse Design Gold Award

2024: 1508 Breast Pump received the Muse Design Silver Award

Products certified by international standards including FDA, LFGB, CE, and more