I ordered this pump as gift for my friend and though the delivery status claims it was delivered, she has checked relentlessly with her front office, mailroom and front door to no avail. USPS has been of no help and now requires me to file a claim for a list package. I reached out to your customer service department and they were very unhelpful, pointing me to USPS and offering no real assistance. It’s a shame, not having this pump has been a real inconvenience and I’ve wasted my money.